How to Start a Call Center in the Philippines

Thinking of setting up a call center in the Philippines? Find out where to start by reading this article!

If you are planning to start a call center in the Philippines, we got your back. In this guide, we have covered everything you may want to know as well as the initial costs for your new business.

Basically, call centers are business process outsourcing companies and the Philippines government provides convenience for international investors. Thanks to BPOs, many companies get rid of dealing with the additional workforce while receiving the services they need.

As a result, this partnership becomes highly profitable for both parties. Now, let’s check out how to start a call center in the Philippines in our step-by-step guide.

How to Start a Call Center in the Philippines?

As you can guess, starting a business requires a solid business plan and you need to follow certain procedures. In this section, we are going to cover everything you might be wondering about.

Create a Business Plan

The first and most important thing that you need to do is make a business plan. Here, you need to detail everything you may need to start your new call center. To do so, you also need to collect as much information as you can about the Philippines and working conditions.

Determine Your Call Center Type

The next step is determining the type of your call center. In this regard, you have two options. Remote call centers or fixed call centers.

In remote call centers, your workers do not have to physically be available in the office. As this may cut certain costs, you will have additional costs such as software. On the other hand, in fixed call centers, workers must be physically available in the office.

Finalize Your Business Plan

After deciding on the type and making the business plan, it is time to complete your plan. You need to make sure that you have enough funds to support your business for at least six months. Learn more about the registration procedures and costs.

You also need to finalize your marketing strategy and get ready to reach your potential customers. Moreover, you need to decide on the potential location of your office and so on.

Pick a Location for Your Business

Now it is time for you to decide on your new location to start your business. You need to make sure that you pick somewhere that you can pay its rent, workers can easily access and located in a financially stable city.

Find Workers

Whether you picked the remote or fixed call center, you cannot start your operations without hiring workers. If you picked the remote call center, you could work with anyone from any part of the world. However, you need to look for workers in the Philippines to hire for your fixed call center.

Prepare Demo Services or Offer Free Services

This is totally optional but if you want to create a network quickly, you can consider offering demo services or limited free services for your potential customers. Without a doubt, this will help you to attract customers for your new business.

How Much Does it Cost to Open a Call Center in the Philippines?

If you are planning to start a corporate call center in the Philippines, then you need to get ready to spend something between 750,000 and 900,000 Pesos. This is the average cost to start a call center in the country.

Your costs may vary depending on the type of call center, the number of employees you are going to hire, and the location of your office.

On the other hand, if you are planning to start slow, then your costs can be around 150,000 and 250,000 Pesos.